Privacy Policy

Effective Date: March 2026

REI Limitless, operated by REI Limitless ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect personal information including, but not limited to:

Name
Email address
Mobile phone number
Residential address and property information
Roofing problem descriptions or photos
Messages or information submitted through forms, chatbots, or scheduling tools

How We Use Your Information

We use your information to:

Provide roofing inspection, repair, and replacement services
Respond to inquiries and scheduling requests
Send SMS notifications for appointment confirmations, reminders, and updates when opted in
Deliver roofing tips and service-related messages when explicitly consented to
Improve our services and customer experience

SMS Communications

If you opt in to receive SMS messages from REI Limitless, we may send you service-related messages regarding your roofing request, appointment reminders, and follow-ups. Message frequency varies depending on interaction and service usage. Message and data rates may apply.

Opt-In Consent Data Handling

We retain and process SMS opt-in consent records and associated mobile phone numbers only for the purpose of delivering SMS messages about roofing services to consenting customers and for regulatory compliance. We do not sell, share, or disclose SMS opt-in data or mobile numbers to unrelated third parties for marketing, analytics, or other purposes beyond delivering messages via our trusted messaging service providers.

We may share mobile phone numbers and related SMS opt-in data solely with trusted messaging service providers for the purpose of delivering text communications about roofing services. Mobile opt-in data is never sold or shared for third-party marketing.

Consent to receive SMS messages is not a condition of purchase.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance. You may also contact us to request removal from our messaging list. You may also opt out of email communications by clicking the unsubscribe link included in our emails or by contacting us directly.

Information Sharing

We do not sell, rent, or share your mobile phone number or personal information with third parties for their marketing purposes.

We may share information with service providers strictly for the purpose of operating our roofing services (e.g., messaging platforms, scheduling tools), under confidentiality obligations.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or disclosure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us directly. Upon verified request, we will delete or anonymize SMS opt-in data and associated mobile phone numbers unless retention is required to comply with legal, regulatory, or carrier obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

Email: karla@reilimitless.com
Phone: +1-774-231-6300